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HELP DESK
Browse common troubleshooting steps or send a direct support request to our engineering team.
TROUBLESHOOTING & FAQ
▶ Q: How do I sync my coding points with my profile?
A: Login to the same account email inside the desktop IDE settings. All coding milestones sync automatically.
▶ Q: What if my Cera board pin 13 LED does not blink?
A: Check if the port selection is set correctly under Tools > Port inside the IDE, and verify that the USB cable is fully connected.
▶ Q: Do you ship hardware kits nationwide?
A: Yes, we ship all physical kits and level-up milestone rewards from our facility in Pune directly to your address.